HOTEL URBAN, A SMALL LUXURY HOTEL OF THE WORLD, Madrid – A Smart Stay in the City
About the Hotel
Rooms with character
Hotel Urban offers rooms with exotic wood floors, natural stone walls, and original sculptures from Papua New Guinea. Junior Suites include flat-screen TVs, DVD players, and minibars. Glass-walled bathrooms feature bathrobes, slippers, and spa baths. Some rooms overlook San Jerónimo Street or Ventura Vega Street. Duplex suites have separate living areas accessed by stairs, hydromassage baths, and city views.
Dining at CEBO
The hotel's Michelin-starred restaurant, CEBO, serves progressive Mediterranean cuisine under chef Aurelio Morales. The Glass, a cocktail bar, offers chef-made tapas and drinks by Simone Caporale and Marc Álvarez. Breakfast includes made-to-order eggs and hot dishes. La Terraza del Urban, the rooftop bar, operates in summer.
Rooftop pool & terrace
A small rooftop pool and terrace are open in summer, with hours from 11:00 a.m. to 7:00 p.m. The terrace follows the Clean & Safe program. The Glass-Mar gastro-pub serves cocktails and tapas.
Central Madrid location
The hotel is in Centro, near Puerta del Sol (0.5 km), Plaza Mayor (0.5 km), and Parque del Retiro (1 km). It's steps from the Prado Museum, Thyssen-Bornemisza Museum, and Reina Sofía. Gran Vía, with shops and theaters, is nearby.
Business & pet services
Meeting rooms have Samsung Digital Flipcharts for presentations. The Stay & Dog program provides Trixie-branded beds, feeders, and toys for pets. Rooms include soundproofing, air conditioning, and free toiletries.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Packed lunches
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Spa & Leisure
- Rooftop pool
- Plunge pool
- Seasonal outdoor pool
- Sun loungers
- Sun terrace
- Solarium
- Pool with view
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Ironing facilities
Bathroom
- Free toiletries
- Bathroom telephone
Media
- Flat-screen TV
- Hi-Fi
Location
Guest Ratings & Reviews
I had a mixed experience at this hotel. The rooms are very nice, though slightly compact given the hotel's rating, and being above the bar meant some nighttime noise. The service was exceptional, with staff going above and beyond to ensure my satisfaction. The location was superb, right in the heart of Madrid with easy access to all attractions. Dining had its ups and downs, with some dishes being wonderful while others were lacking. Overall, a stay with highs and lows.
The hotel is perfectly situated just meters from Puerta del Sol, the true center of the city, making it a convenient spot to explore Madrid. The rooms, although reasonably sized, may feel a bit cramped in the standard room for a 5-star hotel. The service was generally friendly, although some noise disturbances were a downside. The dining options were on the pricier side, and the facilities were decent overall.
The service is exceptional, especially during rush hour, with staff being attentive and helpful. The location is convenient for exploring Madrid, although it can get touristy at times. The dining experience is excellent overall, despite minor issues like coffee availability. The facilities are satisfactory, offering a pleasant stay overall.
The hotel is perfectly located, putting me in the center of everything with a variety of great restaurants nearby. The rooms were comfortable and well-appointed, although showing some signs of wear and tear. The service was fantastic and the dining experience was wonderful, offering a great variety and attentive service. The location is conveniently close to many tourist spots, making it easy to explore Madrid.
My stay at the hotel was fantastic! The rooms were beautiful, well-designed, spacious, and extremely clean, but unfortunately, the soundproofing below the terrace bar needs improvement as it affected my sleep. The location was excellent, close to central bars and restaurants in Madrid, and within walking distance to major attractions. The dining experience was wonderful with fresh, quality, and varied food every day.
I had a mixed experience at the hotel. The rooms, while clean and modern, were quite small with a tiny bathroom next to the internal courtyard. The service, on the other hand, was top-notch, with fantastic staff throughout, especially at the Glass Bar and Restaurant. However, the loud music from the nearby noisy square affected the location, making it hard to relax at the small pool. The dining experience was lovely, with kind and hard-working staff, but it was overrated for the price.
I had a pleasant stay at the hotel. The rooms were modern and comfortable, perfect for a few days' stay, and offered decent facilities. The service was exceptional, with the staff being extremely service-oriented and quick to accommodate our needs. The location was fantastic, being centrally located near major attractions and great restaurants. The dining experience was wonderful with a variety of food options, but a bit on the expensive side. Overall, a great value for money.
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